Know your rights when returning faulty disability aids
If the product is faulty you have rights, regardless of whether the product is bespoke, or how it was purchased.
If the product is second hand from a trader (a business who sells disability aids), you still have the same rights you would have if you bought something new.
If you’ve incurred extra expenses because the product isn’t working, you might be entitled to something over and above the cost of the item. Especially is it’s something that you use regularly to go about your daily life and you can’t manage without it.
Find out more at citizensadvice.org.uk/consumer